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FAQsVolume Discounts: How do they work?
Orders above $100 USD....................5% discount applied (at checkout)
Orders above $200 USD..................10% discount applied (at checkout) Orders above $300 USD..................15% discount applied (at checkout) Please Note: Volume discounts will only appear during checkout. What is your shipping policy and cost? USA shipping: Money Back Guarantee: What is your return policy? Along with the merchandise you wish to return, please send a copy of the
original invoice to Golden Set and a brief explanation that outlines the reason
for the return.
Please call us at 1-866-865-3202 (toll-free) for our shipping address. Please note that you are responsible for all shipping and handling costs. We strongly suggest you insure returned product against loss or damage. Merchandise must be returned within 60 days of the original purchase date in its original condition in order to receive a full refund for the invoiced amount. How do I place an order online? Select your preferred currency from the drop-down menu in the left-hand column. Select the product category you are interested in. Select the product type you are interested in. Select the specific item you are interested in (ie. the length/color/gauge etc.) from the list beneath "Please Choose:". Enter the quantity desired into the “Add to Cart:” field. Click on the "add this to my cart" button. Once you have finished selecting products, click-on the "Shopping Cart" button and follow the instructions to place your order.
How do I place an order by phone? Phone Golden Set toll free at 1-866-865-3202 (403 830 5111 for
International customers) and we will be glad to take your order. We will ship
your order once payment is secured. Pay by Visa®, MasterCard®.
What forms of payment do you accept? For online orders: Visa®, MasterCard®, Discover®, American Express® and PayPal®
***Please Note: PayPal® is our credit card transaction-processing company. However, you are not required to have a PayPal® account to place an order. For email and phone orders: Visa®, MasterCard®, Money-Orders, Certified Cheque, Cheque, and COD. What name will appear on my credit card statement? "Golden Set" will appear beside the charge on your credit card.
What taxes will be charged? USA and International orders are not taxed. Canadian orders are subject
to GST or HST (depending on your province of residence).
What are your office hours? 7 days a week from 9am to 4pm (Pacific Standard Time).
Click here for our full contact info.
How can I contact you? Our full contact information can be found
here.
How do Golden Set's products compare to the competitions? For a detailed breakdown of Golden Set's products versus the competition's
please click here for a Brand Comparison. Every one of Golden Set's products is of
the highest quality and available at a remarkably low price. Golden Set's prices
are so low that some tennis consumers might dismiss our product-line. This is
unfortunate as this is precisely the pattern of thought that can encourage
artificially high prices. The "you get what you pay for" mentality is pervasive
for good reasons but, as with every generalization, there are exceptions. Golden
Set can deliver top quality products at unprecedented prices because we sell
directly to consumers (no "middle-man"), avoid expensive advertising/marketing
campaigns and utilize an ultra-efficient customer focused operation.
Do you have a privacy policy? Our complete Privacy Policy is available in PDF format.
Click here to download it
now.
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